Shipping and Refund Policy

Every Greenther item is handmade in Ireland. Please allow 2–4 days for your order to be carefully crafted and processed before shipment.

Shipping rates and delivery estimates:

Shipment method	Estimated delivery time	Shipment cost
Ireland	3-5 business days	5 Euro Free over 50.00 Euro
EU	5-14 business days	10.00 Euro
USA & Canada	7-18 business days	18.00 Euro

 

Customs, duties, and taxes

United States – Import Duties & Fees
Orders sent to the United States may be subject to import duties, tariffs, or customs fees, which are determined by US authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

For all other international orders, any customs or import taxes applied are also the responsibility of the customer.  Greenther.com is not responsible for any customs and taxes applied to your order.

 

Right of Withdrawal – Personalised Products

Personalised, custom-made, and custom-engraved products are made specifically to the customer's specifications and are exempt from the 14-day right of withdrawal under Article 16(c) of the EU Consumer Rights Directive.

Once production has begun, personalised orders cannot be cancelled, returned, exchanged, or refunded unless the item is faulty, damaged, or incorrect.

Returns Policy

We have a 30-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@greenther.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@greenther.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

If you purchased your Greenther item through a shop or online retailer, please contact the retailer directly.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

• Custom or personalized orders

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.